Overview

Phone calls still drive a large share of dealership sales and service appointments. AI call intelligence helps recover missed calls, coach reps, and surface the next best action so fewer opportunities slip away.

Why Calls Still Matter

• Many buyers want immediate answers
• Service customers prefer quick scheduling
• A missed call often means a lost appointment

AI Call Intelligence Use Cases

Missed Call Recovery

AI can trigger automatic callbacks or SMS follow-ups within minutes.

• "Sorry we missed you. Want to schedule a time to talk?"
• "We can answer your question and set a test drive."

Conversation Summaries

AI can create a summary for reps so the next interaction starts with context.

• Vehicle of interest
• Budget or payment range
• Timeline to buy

Coaching and Quality Monitoring

AI can flag calls that need attention and highlight best practices.

• Talk time vs. listen time
• Appointment ask rate
• Sentiment trends

Metrics That Tie to Revenue

• Missed call recovery rate
• Appointment set rate from phone
• Show rate from phone leads
• Sales per rep by phone source

Implementation Tips

• Start with missed call automation
• Train reps on using call summaries
• Review weekly dashboards for coaching

Conclusion

AI call intelligence turns phones into a predictable revenue channel. With faster recovery and better rep coaching, dealerships can convert more conversations into appointments and sales.