1Why AI, Why Now The missed revenue problem: calls, leads, and follow-up What top-performing dealers are doing differently The AI adoption curve in automotive Why the next 18 months matter 2The AI-Ready Dealership Auditing your current tech stack Identifying your biggest revenue leaks Process gaps AI can fill right away Getting your team bought in 3Sales & BDC AI voice agents: never miss a call again Internet lead response in under 60 seconds Automated multi-channel follow-up Orphan lead recovery After-hours and weekend coverage Appointment booking on autopilot 4Service & Fixed Ops Recall campaign automation Service appointment reminders Declined service re-engagement Post-service follow-up and CSI Customer retention and loyalty 5Marketing & CX AI-powered webchat that converts Review generation and reputation management Personalizing the digital shopping experience Making every ad dollar work harder 6Scaling Your Group From one store to every rooftop Change management that sticks Training your team to work with AI Measuring what matters across stores

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02Chapter 02

The AI-Ready Dealership

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